> For the complete documentation index, see [llms.txt](https://upgrade-platform.gitbook.io/upgrade-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://upgrade-platform.gitbook.io/upgrade-documentation/developer-guide/faq-error-resolution/no-email-received-for-export-data.md).

# No email received for export data

## Problem

No email received for export data

## Solution

You need to verify the environment values of that backend deployed on AWS elastic beanstalk in the configuration tab. Mainly check for the `HOST_URL`, which should be the backend API URL (For example: [https://upgrade-demo.carnegielearning.com/api ](<https://upgrade-demo.carnegielearning.com/api >)). Also, check the value present in `EMAIL_BUCKET` and `AWS_REGION` and it should resemble your AWS account with corresponding S3 bucket in the corresponding region.
