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6.x
6.x5.x
6.x
6.x5.x
  • UpGrade Overview
  • Creating an Experiment
    • Unit of Assignment
    • Simple Experiment
    • Factorial Experiment
    • Inclusion and Exclusion
    • Schedule and Post-Rule
    • Exporting Experiment Data and Design
  • Creating a Feature Flag
  • How UpGrade Works
  • Researcher Guide
  • Developer Guide
    • ⚡Quick Start: Running UpGrade Locally with Docker
    • ⚡Quick Start: Running locally w/o Docker
    • UpGrade + AdapComp (Mooclet) in Docker
    • 🚶‍♀️Walkthroughs
      • Your Application and UpGrade
      • Example 1: A Quiz Web App
      • Example 2: An Online Math Game
    • 📚Reference
      • API
      • Client Libraries
        • TypeScript / JS
          • Class: UpgradeClient
          • Class: Assignment
          • SDK Interfaces
            • Interface: IMetric
            • Interface: IExperimentUser
            • Interface: IExperimentUserAliases
            • Interface: ILog
            • Interface: IMarkExperimentPoint
            • Interface: IMetric
            • Interface: IRequestOptions
            • Interface: IResponse
            • Interface: IUser
            • Interface: IUserGroup
      • Environment Variables
        • Frontend Environment
        • Backend Environment
      • Context Metadata
      • Metrics
      • Setting up Google-Auth
      • API Authorization
      • Data Architecture
    • 👨‍💻Contributing Code
      • Branching Workflow (Git-Flow)
      • Pull Request Expectations
    • 😅Troubleshooting
      • Relation ‘experiment_condition’ already exists
      • User not found. Authorization error
      • Token is not present in the request header
      • nodemon exits without explanation
      • Unable to find New Relic module configuration
      • No email received for export data
      • Opening a new tab in UpGrade prompts for re-authorization
      • Error: Cannot find module 'upgrade_types' (or a type from 'upgrade_types' does not exist)
  • Glossary
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  • Problem
  • Solution
  1. Developer Guide
  2. Troubleshooting

No email received for export data

Problem

No email received for export data

Solution

You need to verify the environment values of that backend deployed on AWS elastic beanstalk in the configuration tab. Mainly check for the HOST_URL, which should be the backend API URL (For example: https://upgrade-demo.carnegielearning.com/api ). Also, check the value present in EMAIL_BUCKET and AWS_REGION and it should resemble your AWS account with corresponding S3 bucket in the corresponding region.

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